1bex Privacy Policy — Our Commitment to Protecting Your Data

Welcome to the 1bex Privacy Policy. This document explains in detail how we collect, use, store, and protect your personal information when you use our online entertainment platform at 1bex.pro. This policy applies to all users who register an account, make a deposit, use gaming services, or browse our website.

We understand that your trust is the most valuable asset we hold. That is why we take a transparent and responsible approach to every aspect of data handling. This Privacy Policy is written in plain language so you know exactly what happens to your information — no confusing technical jargon, no terms buried in the corner of a page.

By using the 1bex platform, you agree to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further assistance. This policy was last updated on January 2026 and supersedes all previous versions.

We collect information from you in various ways as you interact with the 1bex platform. The information collected falls into several main categories:

A. Information You Provide Directly

• Registration information: Full name, date of birth, email address, mobile number and the username you choose when opening an account.
• Identity verification documents (KYC): Copies of your national ID, driving licence, or passport, along with a recent proof-of-address document such as a utility bill or bank statement.
• Financial information: Bank account details, credit/debit card numbers (stored in encrypted token format), and deposit and withdrawal transaction records.
• Communications: Any messages, complaints, or feedback you submit to our customer support team.

B. Information Collected Automatically

• Your IP address, device type, operating system, and web browser type.
• General location data based on your IP address (state/country).
• Game activity records including bets, wins, play duration, and game preferences.
• Server log data recording access times, pages visited, and actions performed on the platform.
• Cookie and other tracking technology information as described in Section 5.

The personal information we collect is used responsibly for legitimate purposes necessary to operate our services. The following are the primary purposes for which your data is used:

• Account management: To open, verify and maintain your account on the 1bex platform, including the KYC process required by law.
• Transaction processing: To process deposits, withdrawals and any other financial transactions you make on the platform securely and accurately.
• Service provision: To allow you to access and enjoy all games and features on the 1bex platform, including Live Casino, Fish Shooting Games, Bingo and more.
• Customer support: To assist you in resolving any issues, enquiries or complaints submitted to our support team, which operates 24/7.
• Security and fraud prevention: To detect, investigate and prevent any fraudulent activity, money laundering or security threats that may affect your account or our platform.
• Legal compliance: To fulfil applicable legal and regulatory obligations, including reporting requirements to authorities as prescribed by law.
• Platform improvements: To analyse usage patterns and improve the performance, interface and overall user experience on the 1bex platform.
• Marketing communications: To send information about promotions, bonuses and special offers — only if you have given consent to receive such communications. You may unsubscribe at any time.

1bex does not sell your personal information to any third party. However, in the course of our business operations, we may need to share your data with certain parties under limited and controlled circumstances:

• Payment service providers: To process deposit and withdrawal transactions, we share the necessary information with licensed payment providers such as FPX, DuitNow, and digital wallet providers. They are bound by strict confidentiality obligations.
• Game providers: Third-party gaming platforms that provide game content within 1bex may receive the technical information required to run the games. They do not receive your financial information or full identity details.
• KYC service providers: Third-party identity verification companies that assist us in carrying out KYC processes required under anti-money laundering laws.
• Legal authorities: We will disclose required information when ordered by a court or competent law enforcement agency, or when necessary to prevent serious crime.
• Professional consultants: Lawyers, accountants and auditors bound by strict professional confidentiality obligations may access certain data within the scope of their work.

In all data sharing situations, we ensure that recipient parties comply with data protection standards equivalent to or higher than our own. Legally binding data protection agreements are signed with all our third-party service providers.

The 1bex platform uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and understand how our platform is used. The following are the types of cookies we use:

• Essential cookies (required): These cookies are required for core platform functions such as login, session security and language preferences. Without them, the platform cannot function properly. These cookies cannot be disabled.
• Performance cookies: To collect information on how users interact with the platform — most visited pages, time spent and errors encountered. This information is used to improve platform performance.
• Functional cookies: To save your preferences such as preferred language, display settings and game preferences so you do not need to reset them each time you log in.
• Marketing cookies: Used to display relevant content and promotions based on your interests. You may opt out of marketing cookies through your web browser settings.

You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality. Guidance on managing cookies is available in your respective web browser's help section.

The security of your data is 1bex's absolute priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against the increasingly sophisticated threats of the digital age.

• 256-bit SSL encryption: All communications between your device and the 1bex servers are secured with advanced SSL encryption that cannot be broken using conventional computing methods.
• Stored data encryption: Sensitive data such as passwords and financial information is stored in hashed and encrypted form — even in a hypothetical breach scenario, the data cannot be read.
• Two-factor authentication (2FA): An additional security layer that requires verification through your second device during login, protecting your account even if your password is compromised.
• 24/7 Monitoring: Our cybersecurity team monitors the platform around the clock to detect any suspicious activity or unauthorised access attempts in real time.
• Regular penetration testing: We conduct rigorous security testing on a regular basis, engaging independent security experts to identify and close any vulnerabilities before they can be exploited.
• Internal access control: Only authorised personnel who require access to specific data to perform their permitted duties are allowed to do so. All access is recorded and audited on a regular basis.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all threats. We encourage you to take proactive measures as well, such as using a strong password, enabling 2FA, and never sharing your login details with anyone.

In accordance with the Malaysia Personal Data Protection Act (PDPA) and best-practice privacy principles, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, please contact our customer support team via live chat within the platform. We will verify your identity before processing any data-related request to ensure the security of your account.

We retain your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required by applicable law.

• Active account data: For as long as your account remains active on the 1bex platform, plus any additional period required by law following account closure.
• Financial transaction records: Minimum 7 years from the date of transaction, in accordance with Malaysia's financial and anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends or as required by the relevant authorities.
• Support communication records: Retained for 3 years for reference, dispute resolution, and service improvement purposes.
• Technical log data: Retained for 12 months for security monitoring and technical troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise it in a secure and irreversible manner.

The 1bex platform may contain links to third-party websites or services such as game providers or payment platforms. Please note that this Privacy Policy applies solely to the 1bex platform and does not cover the privacy practices of those third parties.

We are not responsible for the content, privacy policies or practices of any third-party sites you visit via links from our platform. We encourage you to read and understand the privacy policy of each third-party website you visit separately.

Third-party game providers operating within the 1bex platform are bound by strict data protection agreements and only receive the minimum technical data required to run the games. They are not permitted to use that data for any purpose outside the scope of services they provide to 1bex.

1bex reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any changes made will be posted on this page with a clear update date.

For significant changes that materially affect your rights, we will notify you via a prominent notice on the platform or by email to the address registered in your account at least 14 days before the changes take effect.

• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
• If you disagree with any changes made, you have the right to close your account and request deletion of your data in accordance with the procedures set out.
• We encourage you to review this page regularly to ensure you are always up to date with our latest policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 1bex, please contact us through the following methods:

• Live Chat: Available 24/7 within the 1bex platform — the fastest way to get immediate assistance.
• Email: [email protected] — for written enquiries or formal requests relating to personal data.
• FAQ Section: Visit page FAQ for answers to frequently asked questions on privacy and account security.

Our Data Protection Team is committed to responding to all privacy enquiries within 5 working days. For more complex data subject requests, the processing period is up to 21 working days in accordance with the PDPA provisions.