1bex's Commitment to Users

1bex Responsible Gaming — Safe, Controlled & Balanced

At 1bex, we believe the best entertainment is responsible entertainment. Online gaming should be a fun activity — not a source of stress. That is why we provide comprehensive tools and support to help you play wisely and responsibly at all times.

Self-Control Tools
Youth Protection
Play Time Limit
24/7 Support
Responsible Gaming Tools

Built-in Protection Features on the 1bex Platform

We build control tools directly into the platform so you always hold full control over your gaming experience.

Customisable Deposit Limit

Set your own daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately when reduced, giving you real and effective financial control.

Session Time Limits & Reminders

Set a playing duration you are comfortable with. The 1bex platform will send reminders when your time limit is nearly reached and automatically end the session once the limit is hit.

Self-Break (Self-Exclusion)

Need a break? Use the self-break feature to temporarily block access to your account — from 24 hours to several months. No questions asked, no judgement. Your decision is fully respected.

Youth Protection & Age Verification

1bex enforces strict age verification at registration. No individual under the age of 18 is permitted to open an account or access any games on our platform, without exception.

Activity Records & Game Statements

Review a complete record of your gaming activity — bets, wins, losses, and time spent playing. Full transparency helps you make smarter decisions about your gaming habits.

Responsible Customer Support

The 1bex support team is specially trained to identify signs of problem gambling and offer non-judgmental assistance. Reach us via 24/7 live chat at any time you need.

Safe Play Guide

What Is Responsible Gaming?

Basic Concepts

Responsible gaming means enjoying online games purely as a form of entertainment — not as a way to generate income or solve financial problems. When you play with the right intentions and clear limits, the experience stays enjoyable and stress-free.

At 1bex, we take this commitment seriously. Beyond offering exciting games, we ensure every user has access to the information and tools needed to stay in control. Your trust is the foundation of everything we build.

Online gambling in Malaysia should always be a choice — not a necessity. Every ringgit you put into a game should be treated as entertainment spending, just like watching a movie or dining at your favourite restaurant.

Smart Play Principles

  • Set a budget before playing — Decide how much you are willing to spend and stick to that limit even when luck is not on your side.
  • Don't chase your losses — One of the most common mistakes is trying to cover losses with bigger bets. This often results in far greater losses.
  • Make time for other activities — Make sure gaming does not replace your hobbies, family time, or other daily responsibilities.
  • Don't play when you're emotionally unstable — Playing while angry, stressed, or under pressure tends to lead to poor decisions and regret.
  • Understand how the games work — Every game has a house edge. Playing with a realistic understanding of the odds helps you enjoy the experience without putting undue pressure on the outcome.
  • Use only disposable income — Never use money set aside for basic needs, household bills, food, or your children's education to gamble.
Always Remember: Wins are an exciting bonus, not a guarantee. True satisfaction comes from a controlled and responsible gaming experience — not solely from monetary wins.

Self-Control Limits at 1bex

Limit Type Available Options Status
Daily Deposit User-defined Active
Weekly Deposit User-defined Active
Monthly Deposit User-defined Active
Session Time 1 – 24 hours Active
Temporary Break 24 hours – 6 months Active
Self-Exclusion Long-term Active

* All limits are accessible directly from your Account Settings page. Limits that are lowered take effect immediately. Limits that are raised require a 24-hour waiting period for added protection.

Critical Support Hotline

1bex Live Support
24/7 in-platform live chat — response within minutes
Support Email
[email protected] — response within 24 hours
Malaysia Helpline
Befrienders KL: 03-7627 2929 (24 hours, free)
Recognise the Early Signs

Problem Gambling Signs to Watch Out For

Recognising the early signs is the first step to getting help before the problem gets worse.

Early Warning Signs
Spending Beyond Your Means

You start using money meant for bills, food, or other necessities to gamble, or borrowing money specifically to play.

Relentlessly Chasing Losses

Every time you lose, you feel compelled to keep playing to recover your losses — even as the situation gets worse each time you do.

Hiding Gambling Habits

You begin lying or hiding your gambling activity from family, friends, or loved ones out of shame or fear of judgment.

Disrupted Sleep & Loss of Focus

Thoughts about gambling disrupt your sleep, your work performance declines, and personal relationships begin to suffer due to excessive time spent playing.

Critical Signs — Immediate Help Needed
Serious Family & Relationship Problems

Gambling has caused repeated arguments with your partner, family members, or close friends, to the point of threatening your relationship or household.

Heavy Debt & Severe Financial Pressure

You are forced to borrow from loan sharks, credit cards, or sell assets to fund gambling activity and are no longer able to repay.

Unable to Stop Even When You Want To

You are aware that gambling is causing problems and repeatedly promise to stop, but are unable to do so without outside help.

Unethical Actions Caused by Gambling

You have stolen, cheated, or done something that goes against your personal values solely to obtain money for gambling.

Don't Wait Until It's Too Late: If you recognise yourself in any of the critical signs above, please use the Self-Break feature on 1bex immediately and seek professional help. Early action makes a significant difference.
Self-Assessment

Responsible Gaming Self-Assessment Test

Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to speak with someone you trust or use 1bex's self-control tools.

1

Have you ever played beyond the time or money limits you set for yourself before starting a session?

2

Have you ever played in an attempt to recover money you lost in a previous session?

3

Have you ever used money set aside for other needs (bills, food, education) to gamble?

4

Has your gambling activity caused conflict or tension with family members or loved ones?

5

Do you feel restless, irritable, or uncomfortable when you are unable to play for a prolonged period?

6

Have you ever hidden or lied about how much time or money you have spent gambling?

7

Have you ever felt compelled to borrow money or sell your belongings to fund gambling activities?

8

Have you ever thought that gambling is the only way to solve your financial problems?

How to Use These Results: This is not a medical diagnosis. It is a self-reflection tool only. If your answers concern you, use 1bex's self-control features or contact our support team. We are here to help, without any judgment.
How to Use the Control Tools

How to Set Self-Control Limits at 1bex

Simple steps to use the responsible gaming tools in your 1bex account.

1
Log In to Your 1bex Account

Access your account via the 1bex.pro website or the 1bex mobile app, available for iOS and Android. Make sure you are logged in to your personal account.

2
Go to Account Settings

Click the profile icon in the top-right corner and select "Account Settings" or "Game Controls" from the dropdown menu to access all self-control options.

3
Choose the Type of Limit You Want to Set

Choose from deposit limits, session time limits, temporary breaks, or self-exclusion. Each option comes with a brief explanation to help you make the right decision.

4
Enter Your Limit Value

Enter the amount or duration you are comfortable with. Reduced limits or break options take effect immediately. Increased limits take 24 hours to apply for your protection.

5
Confirm & Save Settings

Review the limits you have chosen and click Save. You will receive confirmation via email or an in-app notification as a record that your limits have been successfully set.

6
Monitor & Review Regularly

Review your activity records and limits periodically. If you need to adjust a limit, the same process can be repeated at any time. Remember — lowering a limit takes effect immediately, while raising a limit requires a waiting period.

FAQ

Frequently Asked Questions about Responsible Gaming

To activate self-exclusion, log in to your account and go to Account Settings > Game Controls > Self-Exclusion. Select the break duration you want — from 24 hours to 6 months or longer. The break will take effect immediately upon confirmation. During the break period, you will not be able to log in or make any deposits. For longer breaks or permanent exclusion, please contact our support team via live chat.

Yes, you can change your deposit limit at any time. However, there is an important distinction: if you wish to decrease a limit (stricter), the change takes effect immediately to protect you. If you wish to increase a limit, there is a mandatory 24-hour waiting period before the change takes effect. This is a protection mechanism we have deliberately designed to give you time to reconsider before loosening your financial limits.

Your account balance remains safe during your self-exclusion period. You may contact the 1bex customer support team to manage the withdrawal of any existing balance even during the exclusion period. The safety of your funds is our priority and no fees or deductions are charged as a result of activating the self-exclusion feature. All account data will also be fully retained.

No. All information related to your gaming activity, the limits you have set, and your self-exclusion status is strictly confidential. 1bex does not share your personal data or gambling activity with any third party without your consent, except where required by law. Your data privacy and security are protected by 256-bit SSL encryption and our strict privacy policy. For more information, please refer to Privacy Policy us.

1bex enforces a strict KYC (Know Your Customer) process during registration. Every new user is required to verify their age and identity via official documents. Any account suspected of belonging to an individual under 18 will be suspended immediately pending investigation. We also encourage parents to use parental control software on devices shared with children for additional protection. If you suspect any age violation, please report it to our support team immediately.

There are several professional support resources you can access in Malaysia. Befrienders Kuala Lumpur can be reached at 03-7627 2929, operating 24 hours a day. Government hospitals in Malaysia also provide addiction counselling through their Psychiatry Departments. You can also call Talian Kasih at 15999 for referrals to appropriate support services. The 1bex support team is also ready to help connect you with relevant resources — simply reach out via live chat and we will assist you wholeheartedly.

Play Smarter Starting Today with 1bex

Register a free 1bex account and enjoy a safe, controlled, and enjoyable online entertainment experience. Our platform is built from the ground up to ensure you always hold full control — self-control tools, 24/7 support, and top-tier protection are ready for you from day one.

Adjustable Deposit Limit
Immediate Self-Break
24/7 Responsible Support
Bahasa Melayu